Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.(If your item was shipped with free shipping, shipping charges will be deducted from refund)

Holiday gifts maybe exchange through January (shipping charges may apply)

Additional non-returnable items:
Gift cards
Downloadable software products

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@experiencevinyl.com..

Defective (if applicable)
We only replace items if they are defective or damaged. If will need to exchange it for the same item, send us an email to info@experiencevinyl.com.

Gifts
Can be exchanged for another item(shipping charges may apply)

Shipping
To return your product, you can request a label by emailing info@experiencevinyl.com(shipping charges may apply)

212 301 0560